Return & Refund Policy
Last Updated: October 24, 2026
Thank you for shopping with 686. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined below.
1. Return Period
We accept eligible returns within 30 days of the delivery date. Please contact our customer service team within this period to initiate your return.
2. Return Eligibility
To be eligible for a return, items must meet the following conditions:
Items must be unused, unworn, unwashed, and in their original condition.
Items must include their original packaging, tags, accessories, and any included materials, where applicable.
Items must not show signs of damage caused by improper use, washing, alteration, or misuse.
Items that do not meet these requirements may be ineligible for a return, except where otherwise required by applicable law.
3. Non-Returnable Items
The following items are generally not eligible for return, except where otherwise required by applicable law:
Final sale items clearly identified as non-returnable at the time of purchase.
Gift cards.
Personalized or customized products.
Items damaged as a result of improper use, misuse, or unauthorized alteration.
These exclusions do not affect any rights you may have under applicable law.
4. How to Request a Return
To start a return, please contact our customer service team using the contact information below.
Customer Service Email:[email protected]
Customer Service Contact Information:+1 (310) 818-2300
Please include your order number, the item you wish to return, and the reason for your return request. If your item is damaged, defective, or incorrect, please include photos when possible.
Our customer service team will review your request and provide return instructions, including the return shipping label and the appropriate return address.
Please do not send items to an address that has not been confirmed by our customer service team.
5. Free Return Shipping
All eligible returns are free of charge, regardless of the reason for the return. We cover the return shipping costs, and customers will not be charged return shipping fees when following our return procedure.
We will provide a prepaid return shipping label or another return shipping method at no cost to you.
If you need to return an item for any reason, please contact our customer service team first to obtain return instructions. Please use the return shipping label or method provided by our team so that your return can be processed correctly.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the refund outcome.
Approved refunds will be processed within one business day after the returned item has been received and inspected. Refunds will be issued to your original payment method.
Please note that your bank, credit card issuer, or payment provider may require additional time to process the refund and display the funds in your account.
If your refund does not appear after the applicable payment processing period, please contact your payment provider or our customer service team.
7. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer service team.
Exchanges are subject to product availability. If the requested replacement is unavailable, our team will explain the available options, which may include a refund in accordance with this policy.
Return shipping for eligible exchanges is free of charge.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer service team as soon as possible.
Please provide your order number, a description of the issue, and photos if available. Our team will review your request and provide an appropriate solution, which may include a replacement or refund.
You will not be charged return shipping fees for damaged, defective, or incorrect items. All eligible returns remain free of charge in accordance with this policy.
Your rights under applicable law are not limited by any reporting timeframe.
9. Order Cancellation
You may request to cancel your order within 24 hours of placing it.
Cancellation requests depend on the order’s fulfillment status. If an order has already been processed or shipped, cancellation may no longer be possible. In that case, please contact our customer service team for assistance with the return process.
If a cancellation is approved before shipment, any applicable refund will be issued to your original payment method.
10. Contact Us
If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us using the information below.
Customer Service Email:[email protected]
Customer Service Contact Information: +1 (310) 818-2300
Thank you for choosing 686. We appreciate your business and are committed to providing clear and helpful customer support.